Requesting a refund
Contact support@nerivan.online with your order reference and a description of the issue. When relevant, include the software edition and activation error message. Never send card information or unrelated passwords.
Not delivered, incorrect or unusable keys
If we do not deliver within the stated deadline, send a materially different item, or supply a key that cannot be used under the product’s advertised license terms, contact us for a replacement or refund assessment. Consumer rights and mandatory statutory remedies are respected.
Delivered digital content
Because digital keys may be revealed immediately and cannot be physically returned, requests involving a delivered and functional key are reviewed according to applicable consumer law, any required digital-delivery consent and the circumstances of the order. This policy does not automatically waive mandatory withdrawal or consumer protection rights.
Incorrect edition or compatibility
Check edition, device, region and licensing details before purchasing. If the listing information was unclear or incorrect, contact us so we can investigate and provide an appropriate remedy.
Processing
Approved refunds are initiated through Stripe to the original payment method. Bank and card processing timelines vary by provider and geography.